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Notices what nobody has time to
Every unanswered enquiry, unchased no-show, failed card, empty slot and drifting member — found, priced, and put in one queue. Nobody has to go looking for it.
Gymothee runs the nine jobs nobody has time for — leads, sales, retention, money, schedule, delivery, marketing, reputation and your team. It watches all nine, does the work, and brings you the decisions.
Not because anyone is lazy. Because nine jobs don't fit in one week, and the ones that get dropped are always the quiet ones — the follow-up nobody made, the member who stopped coming, the payment that failed on a Tuesday.
Enquiries that went unanswered long enough to join somewhere else. Firms replying within the hour were 7× more likely to qualify a lead — and by 2024, 63% of businesses never replied at all.
Measured from your lead timestamps · HBR 2011 · RevenueHero 2024Consults booked and never run. No-shows nobody chased. One missed consult is a membership that never started, and nobody followed up because nobody had the list.
Measured from your appointmentsWeeks with nothing posted and no reason for anyone to find you. Not a content problem — a time problem. The person who should post is on the floor coaching.
Measured if connected · otherwise assessedMembers drifting, and nobody notices until the card fails. Cutting defections by 5% lifts profit 25–85% depending on the business — but somebody has to see it happening.
Measured from attendance · Reichheld & Sasser, HBRProgramming that varies by coach, progress nobody can see. It's the reason people quit that has nothing to do with price: they can't tell they're getting better.
Part measured, part assessedReviews you earned and never asked for. Your happiest members would say something — nobody has ever asked them on the day it mattered.
Assessed, plus your public review countFailed payments, unbilled sessions, prices that haven't moved in three years. Up to 53% of subscription churn is payment failure rather than anyone choosing to leave.
Measured from your payments · Recurly 2024Empty slots in prime hours. Coaches you're paying for an hour nobody booked. You pay for the space and the staff whether the slot sells or not.
Measured from schedule vs attendanceNo role KPIs, no development plan, and a coach who's already half gone. Replacing someone who knew every member's name costs more than any month of marketing.
AssessedNone of this is a staffing problem. It's what happens when nine jobs land on people who are already on the floor coaching. It never arrives as a bill — it shows up as a year that felt busy and finished flat.
Get your free operations review →Each one owns a part of your business, works it every day, and brings you only what needs a decision.
Reads everything the others find, decides what actually matters today, and hands you a short list instead of a dashboard. Also gets you set up on day one.
Answers first, in your gym's voice, while your coaches are on the floor. Every enquiry gets a reply before it goes cold.
Consults, follow-up, and the objections that keep coming back. Knows who booked, who showed, and who never heard from anyone again.
Watches attendance every day and flags the member whose habit is wobbling — at ten days, not at the failed card six weeks later.
Failed payments, what's owed, what actually landed. Writes the awkward message so nobody has to have the conversation cold.
Programming, progressions, and what each member is working toward. Notices the class that isn't filling before the term is over.
Plans it, writes it, schedules it. Campaigns, posts, video formats and scripts — drafted from what's actually happening in your gym.
Asks for the review at the moment it's deserved, and never lets a bad one sit unanswered.
Roles, KPIs, one-to-ones and the development plan nobody has time to write. Keeps it out of one person's head.
Two weeks of safe mode. Every one of them works from day one and none of them can reach a member. You read what they would have sent, then switch on what you trust — one message type at a time, never one blanket permission.
I'm Ryan. I own Inner Strength in Pittsburgh. Not a former operator, not an advisor — I'm on the floor this week.
I was answering enquiries at 9pm from the couch. Finding out a member had drifted when their card bounced. Having the awkward money conversation myself, badly, because nobody else was going to. Meanwhile nothing got posted, nobody asked for a review, and my coaches had no development plan because I hadn't written one.
I didn't want a dashboard telling me what I already knew. Dashboards are a list of things you haven't done. I wanted the work done.
So I built a chief of staff and gave them a team. It's been running my gym since before it had a name, and every rule in it exists because something went wrong at Inner Strength first.
Noticing is where it starts, not where it stops. Four kinds of work, done without adding a single hour to anyone's week.
Every unanswered enquiry, unchased no-show, failed card, empty slot and drifting member — found, priced, and put in one queue. Nobody has to go looking for it.
The follow-up text, the win-back email, the class reminder, the card-failed notice. Written in your gym's voice, sent when you allow it. The work that never fits into a day.
Programming, consult scripts, staff development, the P&L, the weekly numbers. The jobs that pile up behind the coaching and get done at 10pm or not at all.
Campaigns, reactivations, referral pushes, new offers to the members you already have. Not only recovering money — making some.
A part-time operations hire in Pittsburgh runs $1,390–1,560 a month before payroll taxes, for twenty hours a week. The software stack you're running instead is $560–$1,100, each tool doing part of the job, none of them talking to each other — so nothing ever acts on what another one knows.
Command — pipeline, schedule, payments and campaigns in one place.
Finance Engine — honest P&L, real MRR, the dead cards nobody caught. Pulls from QuickBooks.
Reporting & KPIs — leads, visits, utilisation, ARM, member LTV, month-end snapshots.
AI Autopilot — writes the follow-up, the win-back, the card-failed notice. Sends when you allow it, and tells you what it did.
Sales Engine — consult scripts and pipeline maths, minus the guesswork.
Client Profiles — one record per member, with waivers and intake signed from a phone.
Programming Engine — safe, screen-driven programs in seconds, delivered to the member's phone with no app to install.
Leadership Engine — staff development, 1:1s and role KPIs that don't live in one person's head.
Marketing Engine — annual and quarterly plans, copy in your gym's voice, publishing straight to YouTube, Facebook, Instagram and TikTok.
Viral Video — ranked formats, hooks, full scripts and a teleprompter to film in one take.
No demo marathon, no twelve-email sequence before anyone tells you a price. Nobody from here has to be involved at all.
Connect your payments and calendar, or drop in a CSV export. It reads your history and reviews all nine parts of the business — your own numbers, on screen, the same session.
Ten minutes · freeThe review runs your real numbers against the fit rules. Too small and it says so and stops you. Big enough and it shows what the team would be working on in week one.
Same session · freeYour data, your rules, your staff, your voice. Then two weeks of safe mode where nothing reaches a member and you read everything the team would have sent.
Two weeks, then live on your say-soPriced by gym size — — for founding gyms — a chief of staff and eight department heads only make sense when there's enough going on to be worth watching. Here's the honest line.
If you're in the right column, the operations review will say so before you've paid anything. That happens, and it's a feature.
Founding gyms pay half their size tier — — a month depending on how many members you have — and keep that price for as long as they stay. Not for a year, not for two. For life. Everyone after pays list, and nobody's own price ever goes up.
A review of all nine parts of your business. Your data mapped and cleaned. Your CRM, booking and payments connected. Your operating rules written down — response targets, what counts as at-risk, what the team may do on its own. Workflows built for your situations. Messages that sound like you. Your staff set up and trained. Then a dry run where nothing reaches a member and you watch the team work.
The reason software ends up paid for and unused is that setting it up is a job nobody has time for. So it isn't one.
More than one location? Each site pays its own size tier, and every site after the first is 15% off. Same product, same founding half-price — request a proposal.
So has nearly everyone. It happens because setting the thing up is a job, and the job never gets done. This one connects to your payments and your calendar and comes back the same day with your own numbers on the screen. If it doesn't, you close it in the billing portal and you've lost a month at —.
New gyms pay list — — a month by size. Founding gyms never move — you'd be at half of your tier while the twenty-sixth gym pays —. The count is published on this page and it's honoured.
For the first two weeks it can't say anything at all. Safe mode drafts everything and sends nothing, and you read what it would have sent to real people. After that you choose what it may send on its own, message type by message type. It never gets blanket permission.
You export all of it to CSV, including on your last day. No exit fee, no retention call, no holding your member list hostage until you reconsider.
Founding is capped at 25 gyms. When those are gone the price goes up for the next cohort, and it keeps going up — but your price does not. Whatever you join at is what you pay, and for founding partners that is for life. It is a real constraint on how many gyms one person can support properly, not a countdown timer.
Correct. Twenty-five founding gyms haven't happened, which is exactly why the founding price exists and won't again. You'd be early, with everything that means in both directions.
Ten minutes. No card, no call, no salesperson. You'll see where each of the nine actually stands — and it'll tell you plainly if you're not ready for this.
Get your free operations review →